Basic Common Sense Terms.
- If we send wrong goods, faulty or within the warranty period we will organise the shipping to get a new item/s to you and collect the wrong/faulty item, some items will have to be sorted out by the manufacturers.
- If it is your error, you will need to send back to us recorded at your cost, but contact us first to check which warehouse it has to go to.
- Please let us know about missing items, returns, damage or errors within 14 days, otherwise after this date we have to charge a 20% restocking fee and will not refund p&p.
- Any extra keys cut for locks or keyed alike work will not be refunded.
- LockMonster.co.uk, our office address is at Office/admin only (no stock kept here), This is us: Mr D Walsh, c/o Truly Scrumptious (ShoHere) 5 High Street, Poole, Dorset, BH15 1AB.
- Any returns to us that is your ordering error or you just want a refund, we do not refund p&p, even if it says free shipping, it still costs us to send items to you. Any special order items will not be refunded.
- Contact us for return of locks as we use different warehouses and not above address as this is only admin.
- All pictures show are for illustration pupose only, actual product may varyslightly.